Refunds and Exchanges

Always keep your receipt!

We are happy to make exchanges and refunds provided that the equipment has not been used or damaged. Please return your merchandise in its original condition, with a copy of the sales invoice, within 10 days (+ applicable shipping time) for a full refund, exchange or credit excluding shipping expenses. Items returned past the 10 days of purchase may be subject to a re-stocking fee.

Apparel must have tags attached. Original boxes and packaging must be un-damaged, free of shipping labels (please re-wrap your return items for shipping). Blankets, sheets and similar items can only be returned clean, un-used and with all labels intact.

Please mail the item back to us by Ground Mail with tracking option. Please call before for an authorization. Return shipping charges are the responsibility of the customer. Sorry, we cannot accept “freight collect” returns. Shipping charges are not refundable. We require a note with your name, daytime telephone number and a brief explanation for our records, as well as a copy of the sales invoice.

The following items cannot be accepted for exchange or refund, due to copyright and/or safety reasons:

• Personalized or custom ordered items 
• Books and videos 
• Computer software only as an exchange for the same item
• Supplements and oral remedies

For saddle returns please call us and we will issue and email you a shipping label. Saddles should be padded in areas where they touch the shipping box. Returned saddles will not be fully refunded if marked in any manner (see saddle policy).

Address for item returns:

Bahr Saddlery Ltd
Mail Order Dept.
13329 Steeles Ave West
Hornby  ON
L0P 1E0

We can be reached at
905-878-8885
1-866-667-2247
info@bahrsaddlery.com