Refunds and Exchanges
Always keep your receipt!
We are happy to make exchanges and refunds provided that the equipment has not been used or damaged. Please return your merchandise in its original condition, with a copy of the sales invoice, within 30 days for a full refund, exchange or credit excluding shipping expenses. Items returned past the 30 days of purchase may be subject to a re-stocking fee.
PLEASE NOTE: The return period for any saddles purchased on-line or in our store is limited to 10 days.
Apparel must have tags attached. Original boxes and packaging must be un-damaged, free of shipping labels (please re-wrap your return items for shipping). Blankets, sheets and similar items can only be returned clean, un-used and with all labels intact.
We strongly suggest to mail the item back to us by Ground Mail with tracking option and value insurance. We cannot accept responsibility for returned parcels which are undelivered. Please retain your proof of postage etc., you may require it on the event of a claim with the carrier.
Please call before to discuss your return options. Return shipping charges are the responsibility of the customer. Sorry, we cannot accept “freight collect” returns. Shipping charges are not refundable. We require a note with your name, daytime telephone number and a brief explanation for our records, as well as a copy of the sales invoice or the receipt number of the sales invoice.
Items damaged in transit: Sending items back in their product packaging only is not enough. Items to be returned should be properly protected with all the packaging we used to send it to you or appropriate shipping packaging. All shipping boxes and containers have to be properly taped and sealed. The box or shipping container has to have your name and address visible. If you send it back any other way you risk the item becoming damaged in transit.
The following items cannot be accepted for exchange or refund, due to copyright and/or safety reasons:
- Personalized or custom ordered items
- Supplements and oral remedies
For saddle returns please call us and we will issue and email you a shipping label. Saddles should be padded in areas where they touch the shipping box. Returned saddles will not be fully refunded if marked in any manner (see saddle policy).
Address for item returns:
Bahr Saddlery Ltd
Mail Order Dept.
13329 Steeles Ave West
We can be reached at