Shipping Policy

SHIPPING

Shipping charges are calculated at the time you checkout.

Shipping charges are based on the value of your order, address and choice of carrier. Additonal charges might occur because of weight, size, speed of delivery or address not serviced by the primary carrier. We will contact you, if any of those conditions pertain to your order. Any delays incurred due to variables outside of our control will not be reimbursed. Once packages leave our store, we are not responsible for them.

Saddles can be shipped for $ 35.00 (1 saddle), $ 45.00 (2 saddles) and $ 55.00 (3 saddles) Canada wide, each way through our Purolator account. Some location can only be serviced to the nearest Purolator depot.

For some remote locations not serviced by Purolator, special arrangements have to be made.  Additional charges might occur and we will contact you prior to shipping.

For USA and International destinations we will contact you with shipping costs. Please note: saddles can only be sent “purchased” across the border. No trials are possible outside Canada. Standard refund policies apply.

SHIPPING RATES

We offer two choices of delivery: Canada Post and Purolator. Both offer excellent, reliable service. We will send your order the most economical way without compromising delivery time. We reserve the right to choose the delivery method that is in your best interest, i.e. same delivery time but lower price.

Due to discrepancies with inter-provincial taxes, shipping charges may vary slightly from what your online order states. We will contact you with any large discrepancies.

Canada Post

Canada Post offers reliable, fast service in most cases within the same time frame and cost as Purolator.  Canada Post also offers several shipping options i.e. Expedited (the default shipping method) and Express.

Purolator: Purolator is the courier service we offer. This is suitable for faster delivery in some areas or larger and heavier shipments. In some locations shipping costs are higher because of a subcontractor. In this case a “hold for pick-up” option at a Purolator agent in the next bigger city might be an option. For all Purolator shipments we require a physical address – PO Boxes only pertain to Canada Post shipments.

U.S.A. and International SHIPPING

We offer shipping to the USA and most parts of the world through Canada Post, which eliminates brokerage charges for customs clearance. We will contact you concerning shipping charges for your order.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.