We've put together some FAQ to help you navigate successfully:
Q: Can I get this sale in store?
A: This sale is online/by phone. To pick your order up in store, please select the Store Pick Up option at checkout. You will receive a second email with a pick up notice as soon as your package is ready for pick up. Please note we are closed Holiday Monday
Q: Can I order items that are out of stock?
A: Absolutely! Simply place your order online and we will order it in for you. Each product page has an estimated timeline on it. We are finding that items are taking a bit longer due to COVID supply chain slow downs. Your order will ship complete when all items arrive in store.
Q: Can I use my Gift Card/Store Credit?
A: YES! please email SKU numbers, colours/sizes and your contact details, to [email protected], please be sure to include a phone number we can reach you at to process payment. Please DO NOT include Credit Card details in your email! You can also call us 905-878-8885 during store hours (10-6 Friday and Saturday, 11-4 on Sunday. We are closed on Monday).
Q: Where will the discount show up?
A: The discount will appear on eligible product pages. NO PROMO CODE NEEDED.
Q: When will my order ship?
A: You will receive an email with tracking information as soon as your package is ready to go out the door. Please allow a couple of extra days as this is a holiday weekend.
Q: What if my item doesn't fit?
A: A: We've got your back! All online orders are refundable! Simply bring it back into the store, or send it back within 30 days to receive a full refund. If you need an exchange for a different size, you will still receive the sale price, as long as your new item was originally included in the sale.